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As More Work Remote, Business Communications Turn to Messaging Apps

WhatsApp Witnesses a 40% Increase in Usage Mid-Pandemic

The COVID-19 pandemic has pushed corporate America to turn to alternate forms of communication. Many companies are struggling to manage a work from home (WFH) workforce that are turning to their personal devices to keep in touch surrounding daily tasks. Interpersonal communications that are afforded in an office setting are no longer possible in many states.

While none of us know how long this crisis may last, we do know it will have a lasting impact on discovery. As we emerge from this crisis, the need to expand electronic discovery to personal laptops, smartphones and tablets will be paramount to ensure all corporate communications are captured and properly preserved should a company be facing a litigation hold.

Overall, Facebook-owned WhatsApp has seen a 40% increase in usage that grew from an initial 27% bump in the earlier days of the pandemic to 41% in the mid-phase.

According to TechCrunch, WhatsApp usage has increased by 40%. “Overall, Facebook-owned WhatsApp has seen a 40% increase in usage that grew from an initial 27% bump in the earlier days of the pandemic to 41% in the mid-phase. For countries already in the later phase of the pandemic, WhatsApp usage has jumped by 51%.”

Corporate communications have spiked through use of mobile and desktop apps. including conferencing platforms like Zoom. Zoom stated that in December 2019 there were 10 million daily meetings, compared to March where 200 million daily meetings occurred worldwide. This represents a 1900% increase! These meetings may be recorded, contain chats or questions that may be relevant to a lit hold or ediscovery.

This transformation in communications as a result of the pandemic will change the legal discovery and investigation landscape forever. The amount of data being generated is staggering, much of which may have relevance to litigation. Be ready. For more information how to investigate and analyze text-based communications, request a demo today.

 

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